Consultant Privacy Policy
Last updated: 22 July 2026
1. General
1.1The following Privacy Policy applies to Consultants who apply for, or hold, a Listing on the directory operated by Cubbee Sleep Pty Ltd ACN 700 114 450.
1.2In this policy:
(a)Carer means a parent, guardian, family member, or other person with responsibility for a child's welfare who uses the Service, including to find or contact a Consultant;
(b)Consultant means an independent sleep consultant or other service provider who holds, or has applied for, a Listing on the Service;
(c)Enquiry means a message or contact request submitted by a Carer through the Service for forwarding to a Consultant;
(d)Listing means a Consultant's profile published on the Service;
(e)Personal Information has the meaning given in the Privacy Act 1988 (Cth); and
(f)the words we, our, us, Cubbee and Service refer to the Cubbee website at cubbee.com.au, any related Cubbee web or software application, and Cubbee Sleep Pty Ltd (ACN 700 114 450) and all of its related entities.
1.3This Privacy Policy applies to and should be read in conjunction with the Cubbee Consultant Listing Terms (collectively, the Agreement).
1.4We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1.5We may amend, add or remove any part of this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service or by other appropriate means.
2. Information That We Collect
2.1We collect information to operate the directory and to improve our products. We collect information in the following ways:
(a)Information you give to us directly. This includes:
(i)Listing information: the business and contact details you submit when applying to be listed, including your name, business name, email, phone, website, social media handles, service area, settling methods, age groups served, work formats, pricing tier, credentials, photographs, and any other profile information you choose to provide;
(ii)Credential evidence: evidence of qualifications, certifications, insurance, or licences, where we request it before or after publishing your Listing;
(iii)Payment information: where you subscribe to a paid listing plan, your payment and billing details, which are processed by our third-party payment provider (we do not store full payment card details); and
(iv)Communications: messages you send to us, including questions, feedback, and complaints.
(b)Information we collect through your use of the Service. This includes information collected by our server, from or about the computers, phones, or other devices where you access the Service, including the internet protocol (IP) address, approximate location derived from IP address, operating system, browser and platform, the pages you visit, your language settings, time zone, and referral source.
2.2If you do not provide the information we request, we may not be able to publish or maintain your Listing.
3. How We Use Your Information
3.1We may use the information we collect to:
(a)review, approve, or reject your Listing application, and maintain the accuracy and integrity of the directory;
(b)publish your Listing on the Service in accordance with clause 4;
(c)forward Enquiries from Carers to you;
(d)send administrative communications, such as confirming a submission, approval, or rejection;
(e)tell you about listing features, plans, and changes to the Service relevant to your Listing (you may opt out of marketing communications at any time);
(f)operate, maintain, protect, and improve the Service;
(g)respond to your enquiries, feedback, and complaints; and
(h)comply with legal obligations and enforce our terms and policies.
3.2We will not sell your Personal Information to third parties.
4. Publication of Your Listing
4.1The profile information you submit for publication is published publicly on the Service as your Listing, and may appear in search engine results and be visible to anyone who visits the Service.
4.2Your private contact details (email and phone) are not displayed publicly. We use them to forward Enquiries to you and to communicate with you about your Listing.
5. Disclosure of Your Information
5.1We rely on third-party service providers to operate the Service, each of which processes Personal Information on our behalf, including providers of database hosting and storage, website hosting, transactional email delivery, payment processing, and website analytics.
5.2We may also disclose Personal Information to:
(a)our legal, accounting, financial, or other professional advisors;
(b)regulatory or government authorities, law enforcement agencies, or other third parties where required by law or to protect our rights or the safety of users; and
(c)a purchaser or prospective purchaser in connection with any merger, acquisition, or sale of all or part of our business.
6. Cookies
6.1The Service uses cookies and similar technologies only as reasonably necessary to operate, protect, and improve the Service, including:
(a)authentication cookies, used to keep administrators and other authorised users signed in;
(b)temporary access cookies, used to grant access to restricted or unpublished content;
(c)security cookies, including cookies set by our hosting and payment providers, used to protect the Service against abuse and fraud, including during checkout for any paid listing feature; and
(d)analytics cookies and similar identifiers, used to understand how the Service is used and to improve it.
7. Security
7.1We protect your Personal Information by:
(a)using encrypted transmission (HTTPS) across the Service;
(b)using access controls on our database;
(c)restricting your private contact details (email, phone) from public visibility;
(d)restricting internal and external access to your Personal Information to authorised personnel; and
(e)securely deleting or de-identifying Personal Information when it is no longer needed.
7.2While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7.3If we become aware of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme.
8. Data Retention
8.1We retain Personal Information for as long as necessary to fulfil the purposes described in this policy, or as required by law.
8.2Listing submission records may be retained after a Listing is edited or removed, for as long as reasonably needed to maintain an accurate history of listing decisions, after which they are deleted or de-identified.
8.3De-identified or aggregated data that cannot reasonably be used to identify you may be retained for analytics and service improvement purposes.
9. Access, Correction and Complaints
9.1You have the right to:
(a)request access to the Personal Information we hold about you;
(b)request correction of inaccurate, incomplete, or out-of-date Personal Information; and
(c)make a complaint about how we have handled your Personal Information.
9.2To exercise any of these rights, please contact us using the details below. We will respond within a reasonable period, generally within 30 days. You can also update your published Listing details by contacting us at any time.
9.3If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Cross Border Data Flows
10.1Some of our service providers may store or process Personal Information outside Australia, including in the United States.
10.2Before disclosing Personal Information to an overseas recipient, we take reasonable steps to ensure that the recipient handles the information consistently with the Australian Privacy Principles, as required by Australian Privacy Principle 8.
11. Contact Us
11.1For any privacy-related questions, requests, or complaints, please contact:
Cubbee Sleep Pty Ltd (ACN 700 114 450)
Email: hello@cubbee.com.au